Storing, Downloading & Viewing Your Art

How do I access my art?

Your purchased art and Certificate of Authenticity are stored in your vault. Your artwork is stored as a very high resolution and large image file. We store the original file and provide you with digital versions that are formatted especially for your device such as the iPhone, Blackberry and iPad to name a few. There are various benefits to doing it this way:

• your artwork is always safe. Basically you can't lose it!
• we take the hassle out of image formatting for you and we deliver you the art in a format that is usable for your device.
• we let you view and download your art as many times as you need for personal use
• you can send the art to any device anytime

What is my vault?

Your vault is a secure online storage for your purchased editions. To access the vault you click on the vault link in the main menu after signing in. Nobody can access your vault unless they are signed in using your account. Other collectors may be able to view your collection in your profile if you have granted permission.

How can I view my art?

Your artwork is stored for you in your Vault. To access your Vault, you login in and then choose whether to download your art or to send it to a specific device. To send your artwork to a device, you will need an Internet connection and be able to download the art to that device.

Can I download art to a device?

Still images can be downloaded. To download, select the 'send to device' link next to your art in your vault. Please ensure you open the email on the device you wish to download as art is automatically formatted to to fit your device.

Moving images or videos are not currently available to download. Please access this art through a connected device. Free s[edition] apps to support offline video viewing will be added soon.

How do I view art on my iPad?

Our free iPad app is now available in the iTunes Store. The app allows you to view your art both online and offline.
To download still images, please visit your Vault and choose Send to Device.

How do I view art on my iPhone?

To download still images, please visit your Vault and choose Send to Device. An iPhone app offering additional functionality is in development.

How do I view art on my TV or projector?

If your TV is connected to the Internet, please go to your Vault and stream the artworks directly from there.
You can also use a computer, iPad or games console to stream artworks from your Vault onto your TV.
Alternatively, you can use your TV to show art as still images. Please use your Vault to download your art and then transfer the files to your TV via your computer or media card. For further help, please email support@seditionart.com.

How can I download images?

Still images can be downloaded from your Vault — just click Download. To download to your smartphone, choose Send to Device. The download is automatically resized and optimized for your screen resolution.

How do I download video?

We do not currently support the ability to download videos. Videos must be viewed either online or offline via a supported app. Our free apps for iPhone and iPad are currently available through the iTunes Store.

What is the file format for my art?

For still images, the file format is PNG. Videos are full HD 1080p and optimized for streaming online and viewing within a supported app, such as the free iPad app available through the iTunes Store. We do not currently support the ability to download videos.

What devices do you support?

All of the art for sale on s[edition] can be viewed on connected devices. If you're having a problem viewing your art on your device please contact us at support@seditionart.com. We look forward to hearing from you.

Your payment questions answered

How do I purchase art on the site?

Click on the buy link next to the edition on the edition page. This will add the edition to your cart, which you can access by clicking on the cart link in the top right menu. Upon successful completion of your purchase, you will receive a confirmation of your order by email. If you do not receive an email, please email support@seditionart.com.

What payment methods do you accept?

We accept all major cards: visa, Visa Delta / Debit, Visa Electron, MasterCard, Eurocard, UK Maestro, Solo and American Express.

What currencies do you accept?

We accept British Pound Sterling (GBP), U.S. Dollar (USD) or Euro (EUR). To display the prices in any of these currencies select the currency from the drop down list in the top left menu. Please note the transaction for your payment will be in the displayed currency.

Why has my payment failed?

Payments can fail for the following reasons: either you have entered an incorrect address, card number, expiry date or security code. Please make sure the address is the address your card is registered at. For further problems please contact support@seditionart.com

Can I refund an order?

s[edition] does not permit the return of or offer refunds for purchase through the site. If you are having problem accessing or enjoying your art, please email support@seditionart.com.

Where do I view my order history?

You can view all of your orders in your account settings.

Account & Invites

How do I change my password?

Go to your account. On the general tab, enter your current password, new password and confirm password and press save.

I can't seem to change my email address?

Unfortunately we don't allow members to change their email address. Please contact support@seditionart.com if you have any further questions.

How I can hide my profile from other members?

To hide your profile from other members, select the Account link from the top menu. Uncheck the checkbox next to where it says 'make my profile public'.

How do I cancel my account?

Please send an email to support@seditionart.com with the subject line 'Cancel'

What are invites and how do I use them?

They're an easy way to invite your friends to join s[edition]. We've given you 20 invites to get started. You can also invite any number of your friends on Facebook.